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FAQ’s

Frequently Asked Questions

 If you’ve got questions, we’ve got answers!

WHY SHOULD I CHOOSE MAID IN NOLA?

We go to great lengths to earn your business.

We pay attention to details and have very high standards.

We want you to be satisfied with our cleaning and continually work to make that happen.

Maid in NOLA thoroughly cleans your entire home during each visit and we follow your specific instructions when given.

We choose our maid cleaners very carefully.

Each must undergo a criminal background check and each is thoroughly trained to handle your house cleaning needs.

If there is something special that you need to be done, please let us know.

THIS IS MY FIRST MAID CLEANING SERVICE, HOW DO I GET STARTED?

If this is your first cleaning with our company, we would require to start with a deep cleaning and then you can switch to a recurring cleaning schedule at the frequency that best fits your needs.

A good rule of thumb is that a deep cleaning will normally take about two times longer than a recurring cleaning.

HOW DO I PREPARE FOR YOU TO CLEAN MY HOME?

In order for the housekeeper to do her job, we ask that you pick up clothing, toys and other household items.

The housekeeper will not know where your personal items belong and we prefer that they do not go into your closets or drawers to put things away.

When you schedule your appointment , please communicate any specific wishes to the office, your priorities, and possible areas that you may have concerns about.

Please make sure that we know how we are going to get into your home if you are away:

Key location, entry code, alarm code (if necessary).

WHAT SERVICES DO YOU OFFER?

Recurring General Cleaning commonly occurs on a Weekly, Bi-weekly, or Monthly schedule.

More Detailed Cleaning is a Deep Cleaning of your home/office, it is usually scheduled as your first cleaning.

We also offer Move-Out or Move-In Cleanings.

Custom House Cleaning is Cleaning to meet your very specific needs or desires.

We can make adjustments such as:

Clean only the Kitchen, Bathrooms, or Bedrooms. Just let us know what you would like us to do.

WHAT IS DONE ON EACH VISIT?

All of the services listed on our Cleaning checklist and any additional areas from your priority list.

WHAT DAYS DO YOU WORK?

We are available to clean your home

Monday through Saturday 8:00am-3:30pm.

The first appointment usually starts at 8:00am and the last around 3:30pm.

Sundays are available, though our rates are a bit higher for this service.

Our office hours are:

Monday through Friday 8:00am - 6:00pm

Saturday 8:00am - 4:00pm

Sunday 1:00pm - 4:00pm

DO WE HAVE TO BE HOME WHEN SOMEONE CLEANS?

This is up to you.

Most of our costumers are not at home when we come to clean.

We will make personal and confidential arrangements with you on how to gain access to the house:

You can let the housekeeper in and show her how to let herself out,

You can give our office a key beforehand,

You can make our office a copy of your key to keep on file,

You can hide the key or

You can stay at home.

However, if there is going to be somebody that is under 18 years old at the time of the cleaning, an adult has to be home to supervise that minor.

We do not want to responsible for looking over them.

WHAT ABOUT MY PETS?

We love animals, but sometimes they don't love us.

If you think your pet may become overly anxious while we are in your home, please

make temporary arrangements (such as the garage, a kennel, or a closed off room).

CAN I LEAVE A NOTE FOR THE MAID?

Absolutely!

Please feel free to leave a note or email the office.

Regardless of the reason, we very much appreciate your communication.

If you have a special request, have a concern, or are pleased with how well we clean, please let us know.

We normally call you after your initial cleaning to confirm your satisfaction.

The owners of the company have very high standards and we strive to instill that philosophy in our maids.

We are here to serve you and your satisfaction is our job.

IS A CLEANING CONTRACT REQUIRED FOR RESIDENTIAL CLEANING?

Absolutely not!

We earn your repeat business through and conscientious cleaning each and every time we clean your home.

DO THE HOUSEKEEPERS BRING THEIR OWN SUPPLIES?

Your housekeeper can provide all products and supplies necessary, as most clients prefer at NO EXTRA charge.

However, if you would like to provide any products or supplies, by all means let your housekeeper know!

Our housekeepers are happy to accommodate.

DO YOU SEND A TEAM OF MAIDS TO CLEAN MY HOUSE?

No, under normal circumstances we will send one thoroughly trained professional maid to clean your home/office.

If it is an unusually large job, we may send more than one housekeeper.

DO YOU SEND THE SAME PERSON EVERY TIME MY HOME/OFFICE IS CLEANED?

We try to, but that doesn't always work out.

All of the housekeepers provide the same consistent service to every costumer, so you should feel like you are receiving the same quality service no matter who the housekeeper is.

However, if you would like to make a change, please do not hesitate to ask.

DOES YOUR TEAM WEAR UNIFORMS?

Yes..!  You can easily identify us because we wear uniforms with our company logo.

WHAT IS YOUR CANCELLATION AND LOCK OUT FEE POLICY?

You must provide us with a minimum of 24 hours notice if you need to cancel or reschedule your cleaning.

A lock out is if our team shows up to clean and no notice to cancel was given, you will be charged a $50.00 lock out fee.

WHEN AND HOW DO I MAKE A PAYMENT?

Payment is due at the time of service. We gladly accept checks, cash, Visa, Master Card, Discover and American Express.

There is a $10 fee for American Express. If you are going to pay with a credit card please call our office and provide us with your credit card information.

Your card will be charged at the end of the day. As soon as it gets approved you will automatically receive a receipt via email.

If you are going to pay with a check please make it payable to Maid in NOLA. There will be a fee of $25 for returned checks.

WHAT HAPPENS IF I FORGET TO LEAVE A PAYMENT FOR THE MAID?

In case that happens please call our office to notify us.

If you can not bring payment to the maid while she is in your house, you can pay with a credit card over the phone.

If we do not receive a payment within 2 days of your cleaning we will file a claim in small claims court and you will be responsible for all of the fees.

SHOULD I TIP MY HOUSEKEEPER?

Gratuity is accepted and appreciated, but never expected.

For those who choose to tip, a common mount is 15-20% of your total cleaning fee.

WHAT IF SOMETHING WAS MISSED OR NOT CLEANED DURING MY CLEANING?

Please call us within 48 hours if something was missed.

We take pride in our work and if we miss something, please let us know so that we can correct that oversight as quickly as possible.

All of our cleaning service charges are final, we do not offer refunds on services that have been provided.

We guarantee our service and will return to correct the mistake at no additional charge.

We very much appreciate your feedback!

CAN I TRUST YOUR MAIDS?

You can trust Maid in NOLA.

We choose only the very best candidates that apply to work for our company.

Before even being considered, each candidate must undergo a thorough criminal background check.

WHAT ABOUT THEFT?

For your protection, all housekeepers undergo thorough background and reference check. In addition to this, we have a bonding insurance.

DO YOU CARRY INSURANCE FOR DAMAGE?

Yes!!!  We are fully insured.

While every effort is made to use great care in your home, sometimes accidents do happen.

Our housekeepers are trained to immediately notify our office (and you) if something is damaged or broken so that we can handle the situation as soon as possible.

If we should damage or break something, we will make every effort to have the item repaired or if necessary t will be replaced.

We limit our loss to the replacement value, repair cost, or $5,000, whichever is less.

We service Residential & Commercial Cleaning to New Orleans & Surrounding areas including:

Metairie, Kenner, Jefferson, River Ridge, Harahan,  Algiers, Gretna, Harvey, Marrero and Saint Rose.

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